FAQ

DIGITAL SUBSCRIPTION INFORMATION

I HAVE SUBSCRIBED TO THE CITIZEN PREMIUM BUT I CAN’T ACCESS SUBSCRIBER-ONLY ARTICLES.

Check that you have signed in.

The sign in button is in the upper right-hand corner, next to the premium button on citizen.co.za if you’re on a desktop computer.

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On mobile, click on the Mobile sign in icon icon at the top right of the screen 

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You’ll see the SIGN IN option drop down. Click on it and log in with your username and password.

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If you’re still unsuccessful, please contact our call centre at Tel: 010 492 5409/5416/5426

PREMIUM MEMBERSHIP ON CITIZEN.CO.ZA

You can subscribe to exclusive Premium content on citizen.co.za for as little as R24,75 per month (applicable to a 12-month contract). We also have a 3-month option available – please visit citizen.co.za or contact support@citizen.co.za. What you’ll get: unrestricted access to Premium content on any device – including columnists like Ben Trovato – analyses and commentary, access to archived content, exclusive reader competitions, offers and rewards as well as access to online crosswords, puzzles and games.

I addition to our Premium content, you may want to choose one of our exciting bundled packages including Response24.

WHY DO I HAVE TO PAY TO GET ACCESS TO CERTAIN OF YOUR CONTENT ON CITIZEN.CO.ZA?

In today’s increasingly complex society where fake news abounds, people are still looking for quality journalism – news they can trust. Digital subscriptions help unlock a revenue stream that can help us serve our readers exactly that – news that is reliable, accurate and balanced; quality journalism that doesn’t compromise the integrity of our journalists or newsroom.

However, while you’ll be paying for unique, exclusive journalism, a large proportion of the content on citizen.co.za will remain free.

I ALREADY HAVE A PRINT SUBSCRIPTION TO THE CITIZEN. DO I GET ACCESS TO THE CITIZEN PREMIUM?

Premium content on citizen.co.za is not necessarily the same as the content in the printed version of the newspaper, so in addition to your print subscription, you have to subscribe to The Citizen Premium on citizen.co.za if you would like access to Premium articles and other premium content on the website.

I LIVE OUTSIDE SOUTH AFRICA. CAN I SUBSCRIBE?

Yes, you can subscribe to our Premium digital content anywhere in the world.

IS THERE A PENSIONER DISCOUNT?

We have a special offer for first-time digital subscribers but we don’t have a pensioner’s discount.

HOW DO I CHANGE MY SUBSCRIPTION PACKAGE TO ANOTHER ONE?

If you are already a subscriber to the print version of The Citizen or Saturday Citizen and wish to add the Premium digital subscription to your current subscription, or if you wish to change from a print subscriber to a Premium digital subscriber, contact us on 010 492 5409/5416/5426 or support@citizen.co.za and we will assist you to change your subscription option or add a subscription option.

WHY DO YOU ASK FOR MY E-MAIL ADDRESS?

Your e-mail address is our unique identifier for your subscription. It makes it easy for us to locate your current subscription package.

WHY CAN’T I PAY FOR A SINGLE ARTICLE OR A SINGLE EDITION?

The Citizen website is updated continuously with online content, which means there is no single digital “edition” at any given time. We do not offer single article payments (micropayments).

WHAT IS THE MINIMUM SUBSCRIPTION TERM?

Three months.

WHAT PAYMENT OPTIONS DO YOU OFFER?

You may pay by credit card or EFT.

WHEN DOES MY SUBSCRIPTION EXPIRE?

Your subscription end date will appear on your confirmation of subscription as well as on your renewal notification.

HOW DO I RENEW MY SUBSCRIPTION?

You will receive a renewal notification with renewal prices before your subscription ends.

I WANT TO CANCEL MY SUBSCRIPTION. WHAT SHOULD I DO?

You have the option to cancel at any time by notifying us in writing. You have to give 30 days’ notice that you would like to cancel your subscription. Also, please refer to our terms and conditions, paragraph 4 “Purchases of magazine or other publication subscriptions”. Contact us on 010 492 5409/5416/5426 or support@citizen.co.za and we will be happy to assist.

DO I GET A REFUND IF I CANCEL OR CHANGE MY SUBSCRIPTION?

Since we follow a prepaid subscription model, the money you have paid for the subscription period (or part thereof), will not be refunded but you will still enjoy your subscription until the end of the month for which you have tendered your cancellation. Cancellation will only take effect at the end of your notice month prior to your next payment date.

I ALREADY SUBSCRIBE TO THE PRINT EDITION. HOW CAN I SWAP TO THE DIGITAL PREMIUM OFFER OR ADD THE PREMIUM OFFER TO MY PRINT SUBSCRIPTION?

Contact us on 010 492 5409/5416/5426 or support@citizen.co.za and we will assist you to change your subscription option or add a subscription option.

IS MY ONLINE PAYMENT SECURE?

We are using PayFast as the payment service provider. PayFast is a payments processing service for South Africans and South African websites. They enable easy, secure and instant transfer of money between online buyers and sellers. PayFast is committed to keeping you and your information secure. You can read more about PayFast’s safety and security policy here https://www.payfast.co.za/

TERMS AND CONDITIONS OF USE AND PRIVACY POLICY